Privacy Policy – How dn99e Collects, Uses & Protects Your Personal Data

dn99e is committed to protecting the privacy and personal data of its members. This Privacy Policy sets out in plain terms how dn99e collects, uses, stores, shares, and protects your personal information when you register an account, access the dn99e platform at dn99e.org, or use any associated mobile application or service.

This policy applies to all dn99e members and visitors, including Malaysian residents and any other individuals who access the dn99e platform. By registering an account or using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

If you have questions or concerns about this Privacy Policy or your personal data, you may contact dn99e's support team at any time via 24/7 live chat or by emailing [email protected].

For the purposes of applicable data protection legislation, dn99e acts as the data controller in respect of personal data collected from Members via the dn99e platform. As data controller, dn99e determines the purposes and means of processing Member personal data and bears responsibility for ensuring that such processing complies with applicable law.

Where dn99e engages third-party service providers to process personal data on its behalf (for example, identity verification providers or payment processors), those third parties act as data processors under written agreements that impose obligations equivalent to those set out in this policy.

dn99e collects the following categories of personal data:

3.1 Registration Data. When you create a dn99e account, we collect your full name, date of birth, Malaysian identity card (MyKad) number or passport number, residential address, email address, and mobile phone number. This information is required to establish your identity, verify your age, and set up your account.

3.2 Financial Data. To process deposits and withdrawals, dn99e collects details of your payment instruments, including e-wallet account identifiers (Touch n Go eWallet, Boost), bank account details (Maybank, CIMB, Public Bank), and, where applicable, cryptocurrency wallet addresses. dn99e does not store full credit or debit card numbers.

3.3 Identity Verification Documents. As required by our licensing and anti-money laundering (AML) obligations, dn99e may request copies of government-issued identification documents and proof of address. These documents are processed by our KYC (Know Your Customer) verification system and stored securely.

3.4 Transaction & Gaming Data. dn99e maintains records of all deposits, withdrawals, bets placed, game sessions, bonus activations, and account balance changes. This data is used for account management, dispute resolution, and regulatory reporting.

3.5 Technical Data. When you access the dn99e platform, we automatically collect your IP address, device type, browser type and version, operating system, session duration, and referral URL. This information is used for security monitoring, fraud detection, and platform performance optimisation.

3.6 Communications Data. When you contact dn99e support via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

dn99e uses your personal data for the following purposes:

• Account Administration — creating, managing, and maintaining your dn99e account, including processing login authentication, password resets, and account settings changes;
• Payment Processing — facilitating deposits and withdrawals via your registered payment methods in MYR;
• Identity & Age Verification — confirming that you meet the 21+ age requirement and verifying your identity as required by our KYC and AML obligations;
• Regulatory Compliance — fulfilling reporting obligations to our gaming licensing authority and any applicable financial regulatory body;
• Fraud Prevention & Security — detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct;
• Customer Support — responding to enquiries, resolving disputes, and providing assistance to dn99e members;
• Responsible Gaming — monitoring account activity to identify potential problem gambling patterns and administering self-exclusion, deposit limit, and cooling-off requests;
• Platform Improvement — analysing aggregated, anonymised usage data to improve the dn99e platform, game library, and user experience;
• Marketing Communications — sending promotional offers, bonus notifications, and platform updates to Members who have opted in to receive such communications.

dn99e processes your personal data only where a lawful basis exists under applicable data protection law:

• Contractual Necessity — processing required to perform the contract between dn99e and the Member, including account creation, payment processing, and platform access;
• Legal Obligation — processing required to comply with applicable laws, including AML obligations, KYC requirements, and licensing authority directives;
• Legitimate Interests — processing for fraud prevention, security monitoring, and platform performance optimisation, where these interests are not overridden by the Member's privacy rights;
• Consent — processing for marketing communications and non-essential analytics cookies, where the Member has provided explicit, freely given consent. Consent may be withdrawn at any time.

dn99e does not sell or rent Member personal data to third parties for their own commercial marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• Identity Verification Providers — third-party KYC and age verification services that process your identity documents on our behalf under data processing agreements;
• Payment Processors — Touch n Go eWallet, Boost, banking partners (Maybank, CIMB, Public Bank), and cryptocurrency processing services, solely to facilitate transactions;
• Gaming Platform Providers — game studios and live dealer platform operators whose games are offered within the dn99e lobby, limited to session data required to operate the game;
• Regulatory & Law Enforcement Authorities — gaming licensing authorities, financial intelligence units, and law enforcement bodies where dn99e is legally obligated to disclose information;
• Professional Advisors — legal counsel, auditors, and compliance advisors, under obligations of confidentiality.

dn99e operates servers and engages service providers in multiple jurisdictions. Where personal data is transferred from Malaysia to countries outside Malaysia, dn99e takes the following steps to protect your data:

• Entering into Standard Contractual Clauses or equivalent data transfer agreements with the receiving party;
• Transferring data only to jurisdictions or recipients that dn99e has assessed as providing an adequate level of data protection;
• Applying technical and organisational security measures that are consistent with those applied within Malaysia.

By using the dn99e platform, you acknowledge and consent to the transfer of your personal data to overseas service providers in accordance with the protections described in this policy.

dn99e retains Member personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Active Account Data — retained for the duration of your active membership and for a period of five (5) years following account closure;
• Transaction Records — retained for a minimum of seven (7) years following the date of each transaction, as required by AML and financial record-keeping obligations;
• Identity Verification Documents — retained for five (5) years following account closure or the completion of any applicable verification process;
• Support Communications — retained for two (2) years from the date of the communication;
• Marketing Consent Records — retained for the period during which you remain opted in, plus three (3) years following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

The dn99e platform uses the following categories of cookies and similar tracking technologies:

• Strictly Necessary Cookies — required for the platform to function, including session management, login authentication, and security tokens. These cannot be disabled;
• Functional Cookies — remember your preferences (language settings, game lobby view) to improve your platform experience;
• Analytical Cookies — collect anonymised data about how Members use the dn99e platform to help us improve performance and identify technical issues. Placed only with your consent;
• Fraud Detection Technologies — device fingerprinting and behavioural analysis tools used to detect and prevent fraudulent activity, bot usage, and account abuse.

You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of the dn99e platform.

As a dn99e member and data subject, you have the following rights in respect of your personal data, subject to applicable law and any overriding regulatory obligations:

• Right of Access — request a copy of the personal data dn99e holds about you;
• Right of Rectification — request correction of inaccurate or incomplete personal data;
• Right of Erasure — request deletion of your personal data, subject to retention obligations required by law or licensing;
• Right to Restrict Processing — request that dn99e limit the processing of your data in certain circumstances;
• Right to Data Portability — receive your personal data in a structured, machine-readable format;
• Right to Object — object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to Withdraw Consent — where processing is based on consent (e.g., marketing emails), withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact dn99e support via 24/7 live chat or email [email protected]. We will respond to all verified data subject requests within thirty (30) calendar days.

dn99e implements the following technical and organisational security measures to protect Member personal data:

• SSL/TLS encryption for all data in transit between your device and dn99e's servers;
• AES-256 encryption for sensitive data fields stored at rest;
• Role-based access controls limiting staff access to personal data to those with a documented business need;
• Multi-factor authentication required for all dn99e staff accounts with access to Member data systems;
• Regular third-party penetration testing and vulnerability assessments of the dn99e platform;
• Intrusion detection systems and 24/7 security monitoring of platform infrastructure;
• Formal data breach response procedures, including notification to affected Members and regulatory authorities as required by applicable law.

Notwithstanding these measures, no internet transmission or digital storage system is completely secure. If you believe your dn99e account has been compromised, contact support immediately via live chat.

The dn99e platform is strictly intended for individuals aged 21 years and above. dn99e does not knowingly collect or process personal data from individuals under 21 years of age. If dn99e becomes aware that personal data has been collected from an individual below the age requirement, the relevant account will be immediately suspended and the data will be deleted in accordance with applicable law.

If you have reason to believe that a minor has created a dn99e account, please notify dn99e immediately via live chat or email. dn99e takes underage access seriously and acts on all such reports promptly.

dn99e reserves the right to update or amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Where amendments are material, dn99e will notify Members via registered email or an in-platform notification prior to the changes taking effect.

The updated Privacy Policy will be published at dn99e.org/privacy-policy with a revised effective date. Continued use of the dn99e platform following publication of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the amended policy, you should cease using the platform and contact support to request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by dn99e, you may contact us through the following channels:

• Live Chat — available 24/7 in English, Bahasa Malaysia, and Mandarin via the dn99e platform;
• Email — [email protected] (plain text — not a clickable link).

dn99e commits to acknowledging all privacy-related enquiries within five (5) business days and resolving data subject requests within thirty (30) calendar days of identity verification.

This Privacy Policy was last updated in June 2026 and supersedes all prior versions published on dn99e.org.